Donegan Financial Services
 
 
 
 
Home
FAIL (the browser should render some flash content, not this).
For more information
PIBA
Lorraine Donegan
 
Contact Lorraine on 045 901201
Email: lorraine@doneganfinancial.com
Compliance
  Compliance
» Compliance
Compliance
Customer Complaints Procedure

It is the policy of Donegan Financial Services to ensure that any customer complaint is dealt with in a professional and timely matter. Initially we will acknowledge a complaint within 14 days of receipt. Our complaint officer will fully investigate the complaint and will reply to the complainant at intervals of not more than 2 months.

If the complainant is not satisfied with the outcome of our findings they may refer the matter to the

Financial Regulator‚
PO Box 9138‚
College Green‚
Dublin 2
Telephone: 01-4104000.

Any complaint should be addressed to the:

Complaints Officer,
Donegan Financial Services,
Unit 1, Block D,
Naas Industrial Estate
Naas
Co. Kildare.
Consumer Protection

Donegan Financial Services is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. This legislation provides for the establishment of a compensation scheme that may allow compensation to clients in certain instances. Full details are available in the Act.
Client Identification

To comply with Anti-Money Laundering legislation we may require documentation that will provide satisfactory evidence of identity.
Money Laundering

The provision of investment services is regulated under the Criminal Justice Act 1994 Section 32‚ 2 Regulation 2003 and all of our staff are obliged to report all knowledge or suspicion of criminal offences giving rise to any direct or indirect benefit from criminal conduct that have been committed irrespective of whether that offence has been committed by a client or a third party. If such offences have been committed we are obliged to make a report to the Gardaí and the Revenue Commissioners. The Anti-Money Laundering legislation precludes us from discussing these suspicions/findings with you.
Authorized Status

Donegan Financial Services is regulated by the Financial Regulator as a Multi-Agency Intermediary under the Investment Intermediaries Act‚ 1995: as a Mortgage. You may contact the Financial Regulator on 014104000 or alternatively visit their website www.financialregulator.ie to verify our credentials.
HomeAbout UsFinancial ServicesMortgage ServicesComplianceContacts

2012 © Copyright Donegan Financial Services. All rights reserved. Read Terms and Conditions and Privacy policy.
Lorraine Donegan t/a Donegan Financial Services is regulated by the Financial Regulator as a Multi Agency Intermediary and also as a Mortgage Intermediary